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Office Opening Times
9.00am - 6.00pm
9.00am - 6.00pm
9.00am - 6.00pm
9.00am - 6.00pm
9.00am - 6.00 pm
10.00am - 6.00pm
1. Definition and interpretation
1.1 In these terms and conditions the following words shall have the following meanings:
“Agreement” means the agreement between Francis Piano Transport limited and the customer.
“Confidential Information” means any information given to or obtained by Francis Piano Transport Limited from the customer, or by the customer from Francis Piano Transport Limited, under the agreement, the disclosure of which would constitute an actionable breach of confidence, which has either been designated as confidential by either party in writing or that ought to be considered as confidential including commercially sensitive information, information which relates to the business, affairs, properties, assets, trading practices, goods/services, developments, trade secrets, intellectual property rights, know-how, personnel, customers and supplies of either party and all personal and sensitive personal data within the meaning of the Data Protection Act 1998.
“Customer/Client” means the person or persons to whom the agreement is issued. Where the customer consists of more than one person, the obligations of those persons in respect of the agreement shall be joint and several.
“FPTL” shall mean the Francis Piano Transport Limited.
“We/Our/Us” shall mean the Francis Piano Transport Limited.
“FOIA” means the Freedom of information Act 2000
“Goods” shall mean the items owned by the ‘Client’ which we have been contracted to provide our services for.
“Information” has the meaning given under section 84 of FOIA.
“Intellectual Property” means any copyright, design right, trademark, trade name, know-how, and all intellectual property, including technical information, the rights to which are protectable by law; and “intellectual Property Rights” and “PR” shall mean any rights in Intellectual Property.
“Parties” means Francis Piano Transport Limited and the customer/client.
“Price” means the Charges, taxes and disbursements specified by FPTL in either the agreement for the supply of services or in the acknowledgement form.
“Purchase Order” means the purchase order containing details relating to the supply of services under the agreement.
“Services” means the services to be supplied by FPTL to the Customer/Client as specified in the agreement.
“Terms and Conditions” means the Francis Piano Transport Limited Terms and Conditions for the supply of services.
“VAT” means UK value added tax
1.2 These terms and conditions are for use of Francis Piano Transport Limited only and not to be applied to any subcontracted companies or businesses we work alongside as they will have their own terms and conditions they abide too.
1.3 These terms and conditions are applicable to residential customers only.
2. The Booking of Services
2.1 FPTL agrees to provide the Services to the customer in accordance with the agreement.
2.2 In Carrying out the Services FPTL undertakes that it shall use its reasonable endeavours to undertake the services in accordance with good scientific practice and within the time period agreed between the parties and at all times exercising reasonable skill and care.
2.3 All equipment and material obtained by FPTL and/or used for the purposes of services shall remain the property of FPTL.
2.4 Quotations are valid for 6 months after the date of issue for the services detailed in quote only. Requests for additional services to be carried out are subject to additional charges. All quotes, unless stated otherwise at time of quotation, are valid between our usual working hours of 8.30am to 5.00pm, Monday to Friday. Any services booked outside of these times are also subject to additional charges.
2.5 All quotations are fully inclusive of VAT and insurance.
2.6 When booking our services the client must provide clear and truthful information including but not inclusive of; size of goods, condition of good, number of stairs inside and outside of property and measurements of lift (if applicable). Failure to provide this information in full may result in additional charges or cancellation of booking payable in full by the client.
2.7 No order for the supply of services is binding on FPTL unless and until it has been accepted by FPTL through oral confirmation.
3. Confidentiality, Freedom of Information and Data Protection
3.1 FPTL operates with full adherence to the General Data Protection Regulation. Please see additional policy available on this website.
4. Invoicing and payment terms
4.1 Payments of the price shall be made for fees of services undertaken and must be paid in full on the day of the services being carried out.
4.2 Payment shall be made by cash and cheque only, in £ sterling. All Cheques should be drawn on a bank trading in the UK.
4.3 If the clients’ cheque does not clear we will contact the client, after which they will have 10 working days to pay in full. Failure to do so may result in legal action.
4.4 Cancellation fees must be received by us by cheque within 10 working days of cancellation. Failure to do so may result in legal action.
The results of the services may be freely published by the customer, but the customer will not make any reference to FPTL without approval from FPTL, to which shall not be unreasonably withheld.
6. Force Majeure
FPTL shall not be liable for not being able to perform any of its obligations under the agreement if that failure is caused by an act of god, war, riots, civil commotions, strikes, lock-outs, trade disputes, fires, breakdowns, interruptions of transport, governmental action or restriction, shortages of labour or materials or any other cause whatsoever out of FPTL control.
7.1 We will not charge for any cancellation on our behalf including, but not inclusive of; extreme weather conditions, vehicle or staffing problems or other events outside of our control.
7.2 Cancellations of services at fault of the client including but not inclusive of; providing misleading information and safety hazards found at property are due to be paid in full by the client.
7.3 Cancellations within 24 hours of services due to be undertaken are liable for full charge of the agree quotation price, payable by the client.
7.4 Cancellations between 48 – 24 hours before services are due to be undertaken are liable for a 50% charge of the agreed quotation price, payable by the client.
7.5 We are not liable for any loss or damages caused due to cancellation.
7.6 If the customer does not make payment in accordance with clause 4 above then FPTL reserves the right to cease the supply of services.
7.7 Weekends are not taken into consideration when calculating hours of cancellation.
8. Use of Services
8.1 We are not liable for loss, damage disruption to the client for services carried out later than the clients booked time slot due to reasons including, but not inclusive of; extreme weather conditions, vehicle or staffing problems or other events outside of our control.
8.2 It is the clients’ responsibility to provide parking arrangements whist services are being carried out. If failure to do so results in a ‘Penalty charge notice’ applied to one of our vehicles the client will be liable for payment of the ‘Penalty charge notice’ in full.
8.3 It is the clients’ responsibility to ensure the property is accessible inside and out. This includes but is not inclusive of; clearing pathways, eliminating safety hazards, providing adequate protection for grass areas, ensuring floors and stairs are safe and undamaged. Failure to do so may result in cancellation for which cancellation charges are payable in full by the client.
8.4 It is the client’s responsibility to ensure all pets and children removed from the area whist services are being carried out. Failure to do so may result in cancellation for which cancellation charges are payable in full by the client.
8.5 It is not our responsibility to move objects (including furniture) in the property other than the goods we have agreed within the price. Failure to move such objects which may restrict pathways or cause safety hazards may result in additional costs or cancellation of services due to be carried out to which cancellation charges may be payable in full by the client.
9.1 The client has 24 hours after our services are carried out to put to us in writing (via email) any disputes or concerns the client may have regarding damages to goods or property. The client MUST provide proof with the claim or it will be deemed as invalid.
9.2 The client has 28 days after our services are carried out to put to us in writing (via email or post) any disputes or concerns the client may have regarding anything other matters including but not inclusive of financial disputes.
9.3 FPTL and the customer shall in good faith attempt to negotiate a settlement to any dispute between them arising out or in connection with the agreement.
10. Third party Rights
A person who is not a party to this agreement (‘a third party’) shall have no rights pursuant to the contracts (Rights of Third Parties) Act 1999 to enforce any of these conditions. All rights and remedies which exist or are available apart from the act are not affected.
11. Francis Piano Transport Limited rights
We reserve the right to modify these terms and conditions at any time.
12. Jurisdiction and governing Law
The Agreement is subject to English law and to the exclusive jurisdiction of the courts of England Wales.